1. Scope
These Terms and Conditions apply to the use of the platform my-Regio.shop as well as to all orders and contracts concluded via this website between users and the respective providers of the products.
Platform operator:
Ing. Hubert Hotter
Gaudergasse 22
6280 Zell am Ziller
Austria
Phone: +43 664 88592708
Email:
info@my-regio.shop
VAT ID: ATU71718803
GISA number: 30071025
Court of jurisdiction: District Court Zell am Ziller
2. Subject of the contract
my-Regio.shop is an ordering platform for food and other products. The operators of the pick-up locations or producers are the contractual partners of the end customers and are responsible for correct order processing. my-Regio.shop merely provides the infrastructure.
3. Terms of use for business partners
Partners with user accounts agree to:
• Use the platform only within the scope of the concluded partner agreement
• Not send unsolicited commercial messages
• Not provide false information or engage in deceptive practices
• Not upload malware or viruses
• Not manipulate the platform or its functionality
• Not perform reverse engineering
• Not use trademarks or protected content without authorization
• Not share login credentials or grant third parties commercial access
• Comply with applicable laws (e.g., copyright, data protection)
Any misuse or loss of access data must be reported immediately to: info@my-regio.shop
In case of violations, my-Regio.shop reserves the right to block access, terminate contracts, and take legal action.
4. Obligations of end customers
End customers are obliged to provide accurate information.
By placing an order, a binding purchase agreement is concluded.
The sale is conducted by the respective supplier (not by my-Regio.shop directly).
5. Delivery and collection conditions
• Ordered products will be made available at pick-up points or delivered, depending on the supplier.
• Customers are obliged to collect products at the agreed time.
• Perishable goods must be collected promptly. Storage beyond the specified period cannot be guaranteed.
6. Payment methods
Payment methods may vary by supplier and include:
• Online payment (e.g., credit card – Mastercard, Visa, American Express, bank card)
• Cash payment or payment upon collection
• Invoice for business customers (by arrangement)
The available payment methods are shown during the ordering process.
Invoices are issued monthly, depending on the supplier,
by invoice and
payment slip,
direct debit, or
credit card.
GUESTS:
Guest orders are settled on site with the accommodation provider at the end of the stay or monthly via the guest's registered credit card.
Timeline:
• Invoicing takes place on the 2nd of the following month
• Credit card charges begin on the 5th of the following month
• Invoices and SEPA direct debits are issued/collected directly by the suppliers
7. Right of withdrawal for consumers
Consumers as defined by the Austrian Consumer Protection Act (KSchG) have a legal right of withdrawal for online orders within 14 days. The withdrawal period begins on the day the goods are received.
No right of withdrawal pursuant to §18 FAGG applies to:
• Perishable goods or products with a short shelf life
• Sealed goods that are not suitable for return for hygiene reasons once the seal has been removed
8. Withdrawal instructions
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you or a third party named by you have received the goods.
The withdrawal must be addressed to:
my-Regio.shop – Ing. Hubert Hotter
Email:
info@my-regio.shop
9. Contact details for complaints
Complaints or delivery issues can be submitted directly to:
info@my-regio.shop
OR via our contact form:
https://www.my-regio.shop/kontakt/
10. Liability and warranty
The responsibility for product quality and availability lies with the respective suppliers.
my-Regio.shop is not liable for the quality or availability of products.
Technical failures of the platform will be resolved as quickly as possible; continuous availability cannot be guaranteed.
11. Data protection
Data is processed in accordance with the GDPR.
You can find full details in our
Privacy Policy.
12. Jurisdiction and applicable law
Austrian law applies.
The court of jurisdiction is the District Court of Zell am Ziller, unless mandatory consumer jurisdiction provisions apply.
Last updated: June 2025
Responsible party: Ing. Hubert Hotter,
www.my-regio.shop
Terms and Conditions